Six sigma and mumbai dabbawala. 1. WELCOME TO SIX SIGMA PRESENTATION; 2. PRESENTED BYSandeep ManeAnkitSonam. The dabbawala are an extraordinary association of more than individuals in Mumbai. “Dabba” simply signifies “lunch box”; “walla” implies. abstract dabbawala are people in mumbai, india, whose job is carrying and delivering dabbawalas has achived six sigma with their commitment honesty and.

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4 Reasons the Dabbawala Supply Chain Succeeds While Corporate Giants Struggle

Still, Sangle does not expect the core business to change. Raghunah Medge president Mr. Remember me on this computer. What are the takeaways from your session?

Tiffin distribution is suspended for five days each March as the tiffin-wallahs go home for the annual village festival. So he always goes on time. When Prince Charles got married, only three Indians were invited, out of which, two were Dabbawalas. Shubham Vashisht Roll No.: Measure Identify the statistical measures to monitor the key process. The Dabbawalas of Mumbai. Indabbawalas went on strike for the first time in years to promote and attend a rally by Azad Maidan to support Anna Hazare in his campaign against corruption.

They are talking to Indian e-commerce giant Flipkart about carrying out last-mile dabbaeala.

Design Identify functional requirements. If you have to reach office at 9, you must start at 6. Newsletter Subscriptions You have successfully subscribed to our newsletters.

Six Sigma: A case study on Mumbai Dabbawala | Shubham Vashisht –

Known for incisive operating model strategy, holistic problem solving and collaborative change coaching, Sue has held progressive leadership positions at Seagate Technology, where she founded and led the Lean Enterprise practice, which redefined global supply chain disciplines and generated hundreds of millions of dollars in profit, capacity and speed-to-market dabbaeala for the company and its suppliers.


The dabbawalas also allow for delivery requests through SMS. Many burned through investor cash making fancy daabbawala and offering discounts in pursuit of market share rather than building reliable supply chains and a solid business plan, says Jain.

The food is cooked at home. Journal of South Asian Studies I was asked one question, suppose my customer was on the moon, how will the Dabbawalas deliver the tiffin? The coding system founder Mr. A pre-ordered delivery must arrive on time, however.

Mumbai Dabbawala: Customer Service Excellence of Six Sigma QualityWithout Technology

Technology is useless for them for delivery. Sixteen dabbawalas went to Delhi to collect the Six Sigma certification. If you liked this story, sign up for the weekly bbc. So, for these two reasons, Dabbawala has been in the business [of carrying your home food to your office] for the last years.

They started coding system to Tiffin box for easy identification, which are one of the examples sigka their innovation strategy. All Dabbawala must carry their Identity card on duty. Log In Sign Up. Dsbbawala College of Arts, Science and Commerce. At each station, boxes are handed over to a local dabbawala, who delivers them.

Residential Station Ville Parle They are always in hurry pushing through the crowd carefully to deliver lunches on time for lacks of mumbaiities! While fast food is booming as the only option for office workers in virtually every megacity in the world, in Mumbai it is the norm to have a fresh home cooked meal every day. They are also used by meal suppliers in Mumbai, who pay them to ferry lunchboxes with ready-cooked meals from central kitchens to customers and back.

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They have more than Dabbawals strength, which are capable to deliver lunch boxes to 2 lacks customers. In the beginning it was simple colour coding.

Verify Test and validate the design. The dabbawalas belong almost exclusively to the Vakari community, which worships the Hindu god Vithala. He collects 40 tiffins from a particular area and drops them in the Vile Parle railway station because his customer is from Vile Parle. Finally, in his sixth job, he delivers 30 tiffins to Express Tower to the customers before lunch time and after lunch, he will reroute back to his original area and deliver the same tiffins from where he had collected sigmx.

If you do services consistently and with discipline, then the customer, at some point of time, will believe that you are God. And as a cooperative all dabbawalas are equal partners with supervisors called mukadams who are elected.

A typical definition of supply chain management is the following: The dabbawala was late by his own standards but the customer was probably never aware of the hiccup, slgma says.

Due to the overcrowded Mumbai local trains, some people enter the luggage department, and when they do, the tiffins stick to their heads. They regularly organize bhavas and kittens and spread the essence of Marathi culture, goodwill and oneness of India.